What is assertiveness?
How to invite feedback?
How to create a feedback culture within the team/organization?
How to link self-confidence and delivering feedback?
How to encourage a transparent and honest dialogue?
How to manage “mismatchers”?
Solve practical and delicate situations
Communicate: “certainly” but what about : content, process, non verbal
Assert oneself with serenity in one's professional contacts
Challenge tools (DESC, STAR..) in the light of one’s reality
Propose reflection on ones communication styles, work on non-verbal
Identify phrases, words and most efective and constructive methods
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